FAQ
Frequently Asked Questions
Where are Birthday Cottage items made?
Each Birthday Cottage piece is handmade in Roland, Arkansas.
Do you ship internationally?
No. Birthday Cottage currently ships within the United States only.
How long will my order take?
Many Birthday Cottage items are made to order. Please refer to the estimated production and shipping information on the individual product page before placing your order.
Production time is the time needed to create and prepare your order. It is separate from carrier transit time.
Can I change or cancel my order?
No. All Birthday Cottage sales are final. Once an order has been placed, it cannot be changed or cancelled.
Do you accept returns, exchanges, or refunds?
No. All Birthday Cottage sales are final. We do not accept returns, exchanges, cancellations, or refunds.
What is the Birthday Cottage Heirloom Guarantee?
Birthday Cottage pieces are made to be kept. For as long as you own your Birthday Cottage piece, we will clean it and make reasonable repairs whenever possible—from mending loose trim years later to repairing accidental damage. You are responsible for shipping the item to and from our studio. Please contact us at hello@thebirthdaycottage.com with photographs before mailing anything so we can review the item and provide shipping instructions. The Heirloom Guarantee covers cleaning and reasonable repair of the original item when possible; it does not include replacement, redesign, or changes to personalization.
What if I entered personalization incorrectly?
Please review all spelling, initials, capitalization, dates, and personalization details carefully before submitting your order.
Birthday Cottage creates personalized items using the information provided at checkout. We are not responsible for customer-entered errors, and personalization details cannot be changed after an order has been placed.
What if there is a problem with my order?
If you believe there is a problem with your order, hello@thebirthdaycottage.com. Please include your order number and clear photographs, if applicable.
Contacting us does not create an obligation to accept a return, issue a replacement, provide store credit, or issue a refund.
How can I contact Birthday Cottage?
Email us at hello@thebirthdaycottage.com